中餐厅客户关系主管 Chinese Restaurant Guest Relationship Supervisor
Hotel Brand: HUALUXE
Location: China, Beijing, Kunshan
Hotel: Kunshan Huaqiao (SHAKH), Building A, No.888 Shangyin Road, Huaqiao Town, 215332
Job number: 111320
Job Summary – (Role Summary)
• To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Essential Duties and Responsibilities – (Key Activities of the role)
• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Ensure restaurant operating equipment is clean and in working order
- Impeccable uniform and personal presentation standards in accordance with hotel policy are maintained
- Guests are welcomed to the Restaurant, by using the Restaurant name
- Inquire if they have a reservation and noting it in the Table Management System if they do
- Create a reservation for them with their dining preferences if they do not and noting it in the Table Management System
- Guest requests are attended to
- Guests are escorted to their preferred table or reserved table and seat guests
according to restaurant standards
- Toast is proposed during dinner to close the relationship with guests.
- Each guest gets a giveaway gift after dinner.
- Monthly target of productivities is assigned to each Guest Relation Team member and they are incentivised according to the private rooms and covers booked under their names.
- Gift or souvenir for VIP guests is prepared during festivals. Especially during the Chinese traditional holidays, visit the key guests and deliver them our
homemade seasonal gift.
- A database is set up and guest information such as birthday, company address and preferences are recorded and updated regularly. On their birthday, anniversary or the significant days, the supervisor herself will visit their company to deliver flowers, birthday cake and celebrate the special days with them. At least 20 crucial guests will be visited during a year.
建立宾客信息资料库如生日、公司地址、喜好等记录在内并及时更新。 每逢他们生日、周年纪念或重大的日子，主管应亲自拜访他们的公司送 上鲜花，生日蛋糕并在特别的日子里为他们庆祝。一年至少拜访20个重 要客户
- Guests feel unique, respected and recognized in order to build up a strong relationship.
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
- Assist with beverage service
- Assist with food service
- Detailed knowledge of menu, including daily specials is maintained
- Ensure tables are cleared quietly and efficiently
- Food and beverage trays are carried in a safe manner to minimize breakages
- Dockets are completed accurately and clearly
- Current information on all general activities of the hotel is maintained
• Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level
• Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of the house)
• Have pride in personal appearance, makeup and clothing
• Remain confidential about all matters of such nature.
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