Job number: HOTEL48002
1.Proactively leads and is personally involved with all aspects of the sales and service process, confirming requirements, details and handling effective internal and external communication to ensure the highest level of guest satisfaction;
2.Prepares weekly and monthly reporting in accordance with brand guidelines and those of hotel management to aid in the understanding of business pace, potential opportunities and challenges;
3.Prepare and deliver site inspections to aid in securing business and establish all details of potential business relationships;
4.Creates plans required to react to changing market conditions and business segments of the hotel to maintain and grow market penetration. Holds accountable the team and drives performance around such plans;
5.Manages the team to ensure appropriate market pricing is quoted in accordance with budget requirements and agreements with the DOSM. When necessary review and discusses extra ordinary needs which fall outside of general practices;
6.Ensures the highest level of internal communication with the hotel operation, essentially Food and Beverage Management, Banquet and Event Management and MICE Leadership;
7.Leads and manages the proactive sales requirements of the team both locally and by engaging all brand management tools available to secure business and exceed budget expectations;
8.Maintains effective communication with key partners such as agents and accounts who can deliver business and partners who can deliver enhanced services to the guests for the benefit of the hotel;
9.Fosters and motivates talent by overseeing training leading to a clear understanding by the team of expectations.
Your day to day
1.Excellent communication and presentation skills. Experience to put the most effective team together to achieve the objectives;
2.Degree level education in hospitality or sales management. Operational experience in Food and Beverage is desirable;
3.A minimum of 10 years professional work experience with at least 2-3 years at Director Level within an international luxury environment. Local market experience desired;
4.Financial acumen to deliver accurate forecasts and budgeting in line with brand standards;
5.A high level of English communication both written and oral.