パートタイム - レストラン・サーバー - イーブン・ホテル・シアトル・ダウンタウン - サウスレイク・ユニオン, WA
Hotel Brand: Even Hotels
Location: United States, Washington, Seattle
ホテル: イーブン-シアトル-サウスレイクユニオン (SESW)
Job number: R196160
At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
This is an IHG® dual branded location at the heart of the Emerald City of Seattle. Featuring our EVEN® counting with 123 rooms of “wellness” concept, and Staybridge Suites® with 112 room Extended Stay style.
At EVEN® Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.
Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN® Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction.
To inspire our Guests to stay on Track while on the road, we will:
Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being.
Be Encouraging by recognizing our guest’s achievements and offering positive words of encouragement and suggestions.
Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.
Your day to day
The Server (Eat Well Host) delivers the EVEN Hotels Simple-Natural-Good food & beverage wellness promise to guests daily by engaging the guests, understanding their nutrition interests and/or requirements and guiding them through the menu and market selections to help meet their needs This role assists customers with tablet ordering/interaction, serves food to tables during PM food and beverage service, bartends, assists customers with beverage station, maintains grab-and-go market table, services meeting set-up and catering. Additionally, the Eat Well Host may be required to perform guest check-in/out, switchboard functions, and assist guests in the Athletic Studio or other common areas as required
Engages guests to understand their wellness needs and offers options to help guests make healthy food choices.
Assists guests with tablet ordering, takes beverage orders in a tone consistent with brand service behaviors
Prepares and presents food and beverages (including bartending) according to brand approved recipes and established health and presentation standards
Be knowledgeable about the specialty cocktails and cooked to order menu. Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
Use suggestive selling techniques to up-sell where possible to maximize hotel revenue. [Up-sell]
Stores food and beverage products, inventory and equipment safely and properly
Replenishes supplies based on business forecasts in a timely and efficient manner and informs supervisor of low inventory items
Assists in receiving items and taking inventory as required
Clears and cleans tables promptly and efficiently. Keeps guest areas and food and beverage production areas clean and orderly throughout shift
Cleans and/or wipes down tables, chairs, walls, windows, mirrors, and floors as necessary
Processes all cashiering transactions accurately and in a secure manner
Completes closing/reconciliation activities and check guest credit compliance according to standard operating procedures
Serves as Keep Active Hosts to handle peak front desk periods
Leverages the support of other team members and departments to enhance the guest experience
Communicates and collaborates with team and other departments to provide and receive insight about guest needs, requests, and complaints
Responds appropriately to guest complaints and implements appropriate service recovery guidelines to ensure total guest satisfaction
Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
Shares own wellness journey with colleagues and guests
Remains current on brand, wellness, nutrition, and industry information required to deliver the EVEN Hotels programs and services
Maintains Green Engage initiatives in assigned work area
Ensures food handling and storage meets federal/state/local health requirements
Alerts supervisor of any health or safety issues.
What we need from you
High School diploma or equivalent, plus 6 months food service
Basic reading and writing
Must speak fluent English
Flexible work schedule
1-year food service experience that requires knowledge of kitchen operations
Some formal training in food production
Hotel front-of-house F&B experience
Bilingual, Spanish preferred
Demonstrated recent and regular participation in wellness, nutrition, sports, fitness or similar activities
Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
Basic math skills are frequently used when handling cash and credit
May be required to work nights, weekends, and/or holidays
Carrying or lifting items weighing up to 50 pounds
Moving about the restaurant
Handling food objects; plates, trays, glasses, etc.
Bending, stooping, kneeling
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.