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Hotel Services Manager

Hotel Brand: Crowne Plaza
Location: Micronesia, Saipan

Hotel: SP - Fiesta Resort and Spa Saipan (SPNSP)

Job number: EMEAA20669


About Us

What's your passion? Whether you're into triathlon, exploring new restaurants or long walks on the beach, at Crowne Plaza we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead. Crowne Plaza Resort Saipan, expected to open in Q3 2021, will feature over 400 bedrooms, a highquality buffet restaurant, a Teppanyaki restaurant, club lounge, bar, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life and love finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.


Your day to day

As Hotel Services Manager you will lead the day-to-day operations of the Rooms Division and are responsible for the effective running of Hotel Services across Front Office and Housekeeping to ensure the achievement of established Crowne Plaza quality, guest and colleague standards along with departmental revenue and profit goals. This is a critical position requiring proven capability in creating a positive and productive work environment. Your strength will be your ability to build, motivate, and lead an effective team that delivers results and is highly engaged.


What we need from you

Bachelor’s Degree in Hospitality Management or Business Management or equivalent and at least 5 years of experience managing guest services in a Resort environment. Should demonstrate Excellent understanding of hotel systems and revenue management principles. Demonstrated project management abilities, and experience both working independently on projects as well as collaborating across functions and departments. Must be authorized to work in the U.S. Ultimately, you will be able to demonstrate excellent written and verbal communication in English. You will be a self-starter and you will be able to demonstrate understanding of the business and link the business environment to IHG commitments; have a high level of drive for results and ability to lead and motivate team members to achieve the results; will be adaptable and flexible with the ability to build relationships in a multi-cultural environment and gain trust and support of team members and senior managers. You will have exceptional planning, organizing and delegating skills with attention to detail. You will have the ability to exhibit strong decision making skills to deliver brand service standards resulting in highest guest satisfaction. You will possess a high level of integrity to lead by example and gain respect of peers and colleagues.


What we offer

We’ll reward all your hard work with competitive salary and benefits. Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us. So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.



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