Kimpton Charlotte Square are looking for a Head Concierge to join there 5* team.
Kimpton Charlotte Square – located in one of Edinburgh’s most beautiful squares in the New Town, this hotel is a perfect point between old and new. The hotel offers a fresh experience in the centre of the historic city, with a pristine, traditional outside and a buzzing edge inside. The hotel lives as a natural meeting point for the young-at-heart crowd of the city – a place of experimental, discovery and sociability. It inspires guests and locals alike with a face of timeless tradition, and a heart full of life and colour
At Kimpton, our shared mission is to make lives better through heartfelt human connections. This emotional investment drives all that we do, and it’s why you’ll love the work, too. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ridiculously personal experiences for each other and our guests
Our Head Concierge supports the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended throughout their stay. A Kimpton stay is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.
Head Concierge communicates both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation. At Kimpton our commitment to deliver heartfelt care, unique design and quality in surprising ways gives an experience you’ll treasure forever whether you are a guest or a member of our family.
Working as a Head Concierge you will ensure all team members are trained and manage the shift you are working, you will work a variety of shifts, including Days, Evening & Night Shifts, over Weekdays & Weekends including Bank Holidays.
So what’s in for you (just in case you need more persuading)
Not bragging but we are part of the IHG Hotels and Resorts family, a FTSE 100 Company, market leader in delivering True Hospitality for Good around the world
- Up to £28,500 per annum (Depending on Experience)
- 31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days?(Pro Rated)
- Discounted international/worldwide room rates for yourself, family and friends
- Access to our voluntary benefits portal which includes discounts on some travel, leisure time activities, health, retail and motoring
- Employee assistance programme
- Life insurance
- Vast range of learning and development programmes
- Opportunities for promotion and transfer across the group?both national and international
- Meals whilst on duty
- Uniform Provided
- Opportunities to get involved in our charitable and community activities
- Most importantly, we’ll help you grow, and develop you as an individual.
What we need from you
Working at Kimpton is not just about working. And it’s certainly not like working at other places. We value personality, individuality, creativity, doing right, continually improving, focus and passion
To succeed as our Head Concierge, you will need:
- Front Office duty management or team leadership experience for 2+ years in a property of similar size & standard.
- Have worked in a Management position within Concierge & Guest Services for at least 2 Years.
- Proven track record with success at working with loyalty schemes and enrolments
- Have an awareness of market trends and the ability to implement new initiatives
- Good understanding of systems to support driving results Opera, Delphi, Microsoft suite
- Knowledge of a service optimization tool ‘Quore ’ a plus
Do you have what it takes to be our Head Concierge? We’d love to hear from you.
Please click ‘apply’ now!?
You must meet the legal requirements to work in the UK.