Guest Services Supervisor 前台主管

职位描述：

•Conducts shift briefings to ensure hotel activities and operational requirements are known

•进行有效的交接班简报工作，以明确酒店活动和运营要求

•Supervise front office operations during assigned shift including:

•在当班期间监督前厅部运营情况，包括：

oMaintenance of guest information

o维护客户信息

oMaintenance of information about local events

o维护当地活动的信息

oCompile occupancy statistics

o统计入住情况

 

oSupervise the use of he public address system

o监督公共广播系统的使用

oSupervise group bookings

o监督团组预订情况

oAssisting with serious complaints

o协助解决严重投诉问题

•Supervise cashiering activities during shift including:

•在当班期间监督收银活动，包括：

oCash handling and banking procedure

o现金处理和银行业务程序

 

oDealing with irregular payments

o处理非法支付情况

oInstructing staff in credit policies and facilities

o就信用政策和设备对员工进行指导

oInstructing staff in cash security procedures

o就现金安全程序对员工进行指导

oCarry out debtor control

o实施应收帐款控制

oPrepare reports

o准备财务报告

oSupervise the cashiering system

o对收银系统实施监管

•Works with Superior and Human Resources on manpower planning and management needs

•与上级领导和人力资源部一起进行人力规划和管理需求。

•Works with Superior and Director of Finance in the preparation and management of the Department’s budget.

•与上级领导和财务总监一起编制和管理部门预算。

 

职位资格和技能：

•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

•Proficient in the use of Microsoft Office and Front Office System

•熟练使用微软办公软件和前台系统

•Problem solving and organizational abilities

•具有解决问题和组织能力

•1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

•拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。