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Agente del servizio clienti 宾客 服务 接待员

Marca dell'hotel: Crowne Plaza
Ubicazione: Cina continentale, Tientsin, Tientsin

Albergo: TSNTM - Crowne Plaza Tianjin Meijiangnan

Job number: HOTEL32239

About Us

Registers and rooms all arrivals according to established procedures 按照既定工作程序为所有来客登记并安排房间。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。 Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理。

Your day to day

Able to read and write English 能够读写英语。 Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统。 High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中或酒店行政管理,酒店管理或相关的证书。

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