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Guest Service Agent

2482x804-hotelper ufficio
2482x804-hotelper ufficio
crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps
crowne-plaza-endorsed-logo-plum-rgb-horz-en-eps

Marchio dell'hotel: Crowne Plaza Hotels & Resorts
Posizione: Nuova Zelanda, Christchurch

Hotel: Christchurch (CHCCS), 764 Colombo Street, 8011

Job number: 119718

About Us

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Agent you’ll deliver this through all aspects of the front office/reception. In this role you will:

  • Create the warm atmosphere that makes our guests feel at home
  • Check guests in and out and take payments
  • Answering guests queries and taking reservations
  • Be a key source of information on both the hotel and the local area

What we need from you

  • Previous customer service experience, preferably in front office, reception or reservations
  • Excellent written and verbal communication skills
  • Having worked with Opera or similar PMS system is beneficial for the role 
  • Attention to detail and an ability to multi-task are key to success

What we offer

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

  • paid birthday leave
  • daily laundered uniform
  • additional parental leave benefits
  • flexible work options
  • proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

So go on - click apply now and show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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