Front Office Manager
Marca dell'hotel: Even Hotels
Ubicazione: Stati Uniti, Pennsylvania, Pittsburgh
Hotel: EVEN - Pittsburgh Downtown (PITEV)
Job number: R189213
"At EVEN® Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.
Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN® Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction."
Your day to day
•Ensure your front office team delivers a great service, professional attention and personal recognition
•Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction
•Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies
•Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance
•Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
•Ensure your team are properly trained on systems, security, service and quality standards
•Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management
•Oversee night audit function and preparation of daily financial reports
•Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk
•Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
•Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel
•Perform other duties as assigned. May also serve as manager on duty
This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee a team
What we need from you
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience.
- Must speak fluent English. Other languages preferred.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG. IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.