Club Lounge Teamleader (Full Time) - InterContinental Perth City Centre
Merek Hotel: InterContinental Hotels
Lokasi: Australia, Australia Barat, Perth
Hotel: InterContinental - Perth City Centre (PERHA)
Nomor pekerjaan: EMEAA31540
InterContinental Hotels & Resorts is one of the world's leading hotel companies. Present in around 100 countries, we have over 160 million guests staying in 889,164 rooms in more than 6,000 hotels per year.
You'll know some or all of our 16 hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo, Avid Hotels, Atwell Suites, Voco, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.
As the world's largest family of luxury hotels, InterContinental, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
InterContinental Perth City Centre opened in October 2017 and is a 240-room design orientated hotel in the heart of Perth's CBD. Focused on corporate and transient market bringing the InterContinental personalised service to life.
Club InterContinental introduces a new level of service in our hotel. From making your restaurant reservation while being chauffeur-driven from the airport, to providing breakfast, drinks and canapés in our exclusive Club InterContinental lounge. Team members aim beyond the obvious, turning our attention to thoughtful touches and pleasant surprises. Our dedicated Club InterContinental team are on hand to provide guests with attentive, personal service.
Due to re-opening after 2 years, we are looking for a Club InterContinental Teamleader to join our charming, confident and internationally minded team who knows how to exceed guest expectations.
** Our Team are proud winners of the AHA-WA Excellence in Workplace Culture Award for 2021 and 2022! **
Your day to day
As Club InterContinental Teamleader you would be responsible for responding to guest needs promptly; resolving any issues that may arise; serving food and beverages, supervising and supporting Club Attendants; conducting daily departmental briefings and providing input for regular team meetings.
You will also play an integral part in leading and developing the team through on-boarding, training and development.
You will be responsible for ensuring the safety and security of the hotel guests and communicating with Hotel Senior Leadership Team in the event of any serious emergency, security or health & safety matter.
What we need from you
For this role, we’re looking for someone who:
- At least 1 years’ experience in an environment focussed on guest service within a luxury brand and will have experience in motivating others
- You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience.
- Dynamic, vibrant, confident and professional personality.
- At least a basic knowledge of a hotel property management system such as Opera.
- Excellent customer relations, problem solving, decision making and time management skills.
- Highly developed interpersonal and communication skills both written and verbal and willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
- Professional standard of personal presentation, fitting of a luxury brand.
- Ongoing availability to work rostered anytime between 6am and 10pm, including, weekends and public holidays, and
- Unlimited and unrestricted working rights for Australia.
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days.
Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit www.http://careers.ihg.com to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.