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Club InterContinental Assistant - InterContinental Singapore

Merek Hotel: Hotel InterContinental
Lokasi: Singapura, Singapura Pusat, Singapura

Hotel: InterContinental - Singapura (SINHB)

Job number: EMEAA32927

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

• Prepared to help guests at all times - build and maintain positive relationships with all customers and guests in order to exceed their needs; take action to address these needs in order to exceed their expectations • Look Professional - maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees • Communication with guests and colleagues - coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security; communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs. • Work Relationship with Colleagues - work effectively with colleagues from different viewpoints, cultures and countries, and recognize and develop the potential of yourself and your direct reports • Responsible for Work Area - assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained • Know the Brand - create a positive hotel image in every interaction with internal and external customers by championing hotel brand standards; promotes Inter-hotel sales and in-house facilities

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories • Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job  • You’ll have a high school diploma or qualification; a college or university degree would be a bonus, but not essential  Experience - ideally you’ll have spent at least one year in a front office or guest service position; food and beverage (barista/bartender) would an edge but not essential  • Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg), which can involve bending and kneeling

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including: • 5-dayswork week • Duty Meal • Uniforms/Laundry Services • Midnight Transportation • Birthday Off • Learning and Development Opportunities • Flexi-Benefit • Insurance Coverage • 50% F&B discount at Hotel’s selected Restaurant • Special Employee rate at all IHG Hotels worldwide What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going tocareers.ihg.com
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