Hotel support

Hotel support

There’s more to IHG than sometimes meets the eye. Behind the scenes, we have teams responsible for designing and opening new hotels; creating a quality experience for our guests and the best working environment for our colleagues; maximising market share and room revenue; and supporting our owners and franchisees. Find your perfect job in Hotel Support.

hotel support
Hotel Operations Support

The Hotel Operations team is responsible for the operation of IHG's managed hotels and for maximising market share, room revenue, and guest satisfaction for our franchised hotels around the world.

Quality & Guest Experience

The role of the Quality & Guest Experience function is to provide our brands with a consistent global approach to governing, measuring and managing the quality of our brands through a defined set of brand standards. This team is considered a centre of excellence for brand standards; a defined point of contact for all standard related queries; and standards related advice and support to the business.

Revenue Management

Our revenue management team plays a key role in driving commercial outcomes for IHG. They support hotels in driving optimal revenue by creating strategic revenue management practices, and providing educational programs that support business goals. With roles available from executive up to director level, the opportunities within this team are vast.

Facilities & Engineering

Our facilities teams make sure that our hotel colleagues have the best working environment, which directly contributes to our guests having a great experience when they stay with us. Our hotel engineering teams are responsible for any IHG Green Engage efforts on property, as well as being relied upon to make suggestions on ways to improve sustainability even further.

Owner & Franchise Services

The Owner and Franchise services team focuses on attracting, supporting and growing with those owners and franchisees who will strengthen the company's continued brand growth, distribution and preference. With roles varying from manager to director, there is a lot of opportunity in this important function.

Architecture, Design & Development

This team leads on developing our brands, by overseeing deals through the negotiation, contract, design and pre-opening phases until the hotels open into the IHG system. As part of this team, you will directly contribute to the growth of IHG's system size by signing, designing and opening more hotels.

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Hints & tips for your application

  • 1 Your CV is your calling card and the first time we meet you. Here’s how can you sound as good on paper as you are in person:
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    2 Your cover letter will be our first introduction to you. So the last thing you want to do is make a bad impression. Here are few tips to help you:
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    3 Even when you’re applying virtually, you’ll want it to be a complete success. These are the best ways to confirm your reservation in the interview room:
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    4 When you meet us in person, you’ll want to be at your absolute best. Follow these simple steps and you’ll on the right track to impress:
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    5 Even if you don’t make it this time, you’ll have come too far not to make the most of what you’ve learned. Here’s how to fight dejection in the case of rejection:
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