Superviseur de restaurant

JOB OVERVIEW:

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements.

DUTIES AND RESPONSIBILITIES:

· Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.

· Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.

· Oversee cash handling and check/credit policies and procedures.

· Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.

· Conduct pre-shift meetings to inform staff of daily events. Review daily specials.

· Ensure side work duties are complete and tables are set before, during and after operating hours.

· Promote teamwork and quality service through daily communication and coordination with other departments.

· May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

· Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred.

This job requires ability to perform the following:

· Carrying or lifting items weighing up to 50 pounds

· Moving about the outlet(s)

· Handling food objects and products

· Bending, stooping, kneeling

Other:

· Communication skills are utilized a significant amount of time when interacting with customers and employees

· Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.

· Mathematical skills, including basic math, cash handling, are utilized frequently.

· Problem solving, reasoning, motivating, organizational and training abilities are used often.

· Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

· May be required to work nights, weekends, and/or holidays