Responsable des réservations (temps partiel) - Holiday Inn Express Singapore Clarke Quay

Your day-to-day

FINANCIAL RETURNS

• Promote the Holiday Inn Express products and services using and suggestive selling techniques Holiday Inn Express
• Prepare and execute action plans which increase reservation sales and associated business
• Record special billing arrangements for groups and conventions
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

PEOPLE

• Liaise with Director of Sales, Front Office Manager or Finance Manager for all reservations requiring credit approval
• Attendance for meetings and training sessions as required

GUEST EXPERIENCE

• Promote the Hotel’s (and IHG generally) products and services
• Maintain a high level of product and service knowledge about all IHG Hotels in your region
• Develop and maintain a regular pattern of sales calls
• Accept wait list reservations
• Record and process reservations made by phone/email
• Maintain knowledge of special rates/ offers/ promotions

RESPONSIBLE BUSINESS

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

• Ensure all reservation confirmation are sent within 24 hours from the day email is received
• Process amendments to reservations such as extensions, early departures, etc
• Manage “no show” reservations by investigation and recording of same
• Monitor reservation levels and inform hotel team of current and future occupancy rates
• Prepare reservation sales reports 
• Ensure inventory is balanced minimum 3 times a day
• Handle all queries and communication through the Reservation and Info emails
• Reply to all guest reviews on social media sites such as Online travel agent platforms/websites
• Ensure all bookings flows through and interfaced with hotel systems