Superviseur d’équipe PA 公区主管

• Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

• Cleaning service

清洁服务

• Linen maintenance

布巾维护

• Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

 

• Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

 

• Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行 。

 

• Distribution and collection of keys

分发和收集钥匙。

 

• Management of all incoming and outgoing calls

管理所有的呼入和呼出电话。

 

• Solve employee grievances

解决员工受到的不公正待遇问题。

 

• Perform Room inspections

检查客房

 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

 

• Manage all special requests made by guests

处理客人所有的特殊要求。

 

• Ensure consistency within the department

确保部门内工作的一致性。

 

• Management of lost property for the hotel

管理酒店的遗失财物。

 

• Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

 

• Manage storage areas

管理仓库

 

• Maintain adequate stock levels

保存充足的用品存货。

 

• Complete stock takes as required

按要求完成库存盘点工作。

 

• Maintain stock levels

维持存货水平

 

• Conducts shift briefings to ensure hotel activities and operational requirements are known 

进行交接班说明，确保了解酒店的工作和运营需求。

 

• Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

 

• Works with Superior Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

Number of employees supervised –

管理的员工

Direct       Senior PA Attendant; PA Attendant

直接         高级公区服务员,公区服务员

Indirect    N.A

间接         无

 

 

Annual Operating Profit/Payroll Budget – 

年度经营利润和薪金预算

• N.A.

       无

 

Key Metrics – 

主要绩效指标

• Cleanliness of Room and Public Area

客房和公共区域的整洁度

• Rate of Guest Room turnover

客房周转

 

Decision Making Responsibilities (Decision Rights) –

决策职责(决策权)﹣

• Within the authority as assigned for Hotel Band 7 role

      酒店职位7级所拥有职权范围

 

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Able to speak, read and write English

具有说，读和写英语的能力。

• Proficient in the use of Microsoft Office 

        熟练使用微软办公软件

• Organizational and training abilities

       具有组织和培训能力

 

Qualifications –

学历

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

高中或酒店行政管理，酒店管理或相当的大专学历。

 

 

 

Experience –

经验

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 

最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。 

• Type and level of experience required may vary slightly based on size and complexity of operation

经验类型和程度的要求可能因运营规模和复杂性而略有不同。