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Night Auditor - Kimpton Aysla Mallorca

2482x804_compte relationshipmanagement
2482x804_compte relationshipmanagement

Hotel Brand: Kimpton
Location: Spain, Mallorca

Hotel: Aysla Mallorca (PMIMS), Avenida del Golf,, 37 Santa Ponsa – Calvia,, 07180

Job number: 115831

What’s the Job?

As a Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Assistant Front Office Manager.


Your day-to-day

  • Be the warm welcome that kicks off a memorable guest experience!
  • Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
  • Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
  • Handle cash and credit transactions.
  • Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
  • Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
  • Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
  • Take pride in your appearance and place as a brand ambassador.
  • Always know what events and activities are on the day’s schedule.


What we need from you

  • Bachelor’s degree in hospitality or related field.
  • 2+ years’ experience working in Front Office department.
  • Must be fluent in local language and English, German will be highly valuable.
  • Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.


What to expect from us

  • Competitive salary.
  • Discounted international room rates.
  • Employee recognition programmes.
  • Training programmes and access to IHG’s training tool.
  • Meals whilst on duty.
  • Uniform and laundry service.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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