Hôte/Hôtesse d'accueil FT - The Americano

About us:

Do you see yourself as a Restaurant Host/Hostess? What's your passion? Whether you're into music, tennis, or shopping, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

A beacon of southern luxury, InterContinental Buckhead Hotel brings the InterContinental Life experience to Atlanta’s prestigious Buckhead neighborhood. Forbes Recommended, this is an award-winning property that is consistently ranked among the world's best hotels with 422 rooms and 31,000 square feet of state-of-the-art multi-function space accommodating up to 1,100 guests. The InterContinental Buckhead recently underwent a seamless renovation in 2022, all while maintaining its high standard of service and hospitality.

Your day to day:

Great restaurant memories come from many places. The sights, sounds, scents and, importantly, service. As a Restaurant Host/Hostess, you’ll provide a delightful memorable guest experience by providing guest with a delightful greeting in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available.

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed.  Alert guests when table is available. 
• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Possess an enthusiastic attitude. 
• Manage open table reservations
• May be asked to handle guest complaints and special requests.
• May assist with other duties as assigned from manager.

What we need from you:

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

• Strong –Carrying or lifting items weighing up to 50 lbs. (plates, utensils, menus, etc.) Handling food objects, products and utensils, Bending, stooping, kneeling
• Literate – Frequently standing and moving around. Using a keyboard. Basic math skills are frequently used when handling cash and credit, quantities, and variances. Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language
• Articulate – Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests.
• Flexible – night, weekend and holiday shifts are all part of the job
• The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. 

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.