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Responsable des relations avec les clients 宾客 关系 主任

2482 x 804 - réception de l'hôtel
2482 x 804 - réception de l'hôtel
vignette
vignette

Hotel Brand: Vignette Collection
Location: China, Shanghai

Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135

Numéro du poste : 120087

  • Plan and co-ordinate the provision of friendly, efficient services to the guests
  • 进行相关计划和协调工作,以确保向客人提供友好和高效的服务
  • Schedule activities for the guests
  • 安排客人的活动日程
  • Plan and co-ordinate all promotional activities targeting our clients
  • 计划和协调所有针对客户的促销活动
  • Trace relevant statistics about the clientele
  • 对客户的相关统计数字进行跟踪
  • Co-ordinate and supervise all activities for the guests
  • 协调和监督对客人开展的所有活动
  • Assist with check-ins/check-outs of the clients
  • 协助客人办理入住和退房手续
  • Greet guests upon arrival
  • 在客人抵店时进行迎接
  • Assign the room for the guests
  • 为客人安排客房 
  • Cover the guest relations counter
  • 负责宾客关系台的工作
  • Assist the guests with airline bookings and reconfirmation’s
  • 协助客人进行航班预订和确认
  • Assist all departments in being receptive to the needs of the guests
  • 协助所有部门满足客人的各种需求
  • Attend recreation activities when necessary
  • 如有必要,可参加一些相关招待活动
  • Assist in any other duties when required by the Guest Relations Manager
  • 按照客户经理的要求对其它任务进行协助
  • Assist with translations (information; guest directory; menus etc) as required 
  • 按要求协助翻译(信息、客户名单、菜单等)
  • Provide feedback from the guests to Loyalty Manager for action
  • 将从客人处得到的反馈向前厅部经理汇报,以期采取相应行动

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. 

Our hotels are unique in their own right, with their own distinct outlook and story to tell. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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