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Responsable Front Office 前厅 部 经理

Marque de l'hôtel: InterContinental Hotels
Lieu: Chine continentale, Hainan, Sanya

Hôtel: SYXHA - InterContinental Sanya Resort

Job number: HOTEL52460

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition 管理前厅部工作人员,以确保来宾被及时的礼貌接待并得到充分的注意和重视。 Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue 监督前厅部队伍,确保最高的入住率和平均房价,以实现收益最大化。 Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition 监督前厅部,特别是客户关系人员,确保优悦会会员、常客和其它贵宾得到特别的关照和礼遇。 Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program 促进店际销售及推销酒店内设施,依照散客市场计划监督前厅部人员的市场技巧。 Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees 保持部门员工的行为、装束、卫生、制服穿着、外表和仪态标准。 Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information 每月召开综合性部门会议,内容包括对需要特别处理和提供详细信息的程序及活动的总结。 Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy. 在洲际酒店集团指导方针的框架内遵守工作程序,特别是要以酒店的信用制度为重点。 In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc 与紧急事件小组协作,在得到相关授权后准备紧急程序以应对火灾、停电、炸弹威胁、暴风预警等紧急事件。 Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures 在考虑酒店入住情况和预测以及大规模的团组活动,特别是关于提前或延迟到达及离店的情况的前提下,为前厅部员工准备高效的工作计划,安排节日和假日。 Works with Human Resources on manpower planning and management needs 和人力资源部一起进行人力规划和管理需求。 Works with Director of Rooms in the preparation and management of the Department’s budget. 和房务总监一起编制和管理部门预算。

Required Skills – 技能要求 Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 Good writing skills 具有良好写作技能 Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统 Problem solving, reasoning, motivating, organizational and training abilities 具有解决问题,推理,号召,组织和培训能力 Strong Leadership skills in managing teams 在管理队伍中有具很强的领导技能 Ability to manage complex relationships 管理复杂关系的能力 Qualifications – 学历 Bachelor’s degree in Hotel Administration, Business Administration or equivalent 具有酒店行政管理,商业管理或相关的学士学位。 Experience – 经验 3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. 拥有3年酒店宾客服务工作经验,包括1年管理经验,或与此相当的教育和相关工作经验结合的背景 Type and level of experience required may vary slightly based on size and complexity of operation 经验类型和程度的要求可能因运营规模和复杂性而略有不同。

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