Gestionnaire de service

We're looking for a Duty Manager to join our Front Office team at Crowne Plaza Canberra. You’ll champion our ‘one team’ approach to make sure we provide our guest with an outstanding hotel experience. 

Every day is different at IHG, but you’ll mostly be:

• Hands on management of the Front Office, and supporting our teams in other departments 
• Leading the way – managing guest experiences, team performance and hotel operations
• Prioritising workload and ensuring our team deliver authentic, memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Ensuring compliance with occupational health and safety regulations
• Responsibility for safety and security of the hotel, our guests and colleagues in lieu of senior management 
• Being first point of contact for any critical emergency situations

What We need from you:

• 2 years’ hotel front desk or guest service experience
• Experience in leading a team 
• Excellent communication, problem solving, reasoning and motivational skills
• Working knowledge of hotel property management systems
• First aid and RSA certificate 
• Availability to work a rotating roster, including evenings, weekends and public holidays 

You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:

• HIGA Managerial Salary $73,347
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG. 
• Access to our discount retail platform that makes your pay for even further

Join Crowne Plaza as one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create and environment where that can happen.

We are proud to be IHG and we know you will be too #RoomToGrow