People
•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
•Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
•Recommend or initiate any HR elated actions where needed
•Drive a great working environment for teams to thrive – connect departments to create sense of one team
•Interact with outside contacts: guests, vendors, and other contacts as needed
•Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Financial
•Hit all personal/team sales goals and maximise profitability
•Help prepare the departmental budget and financial plans including the hotel marketing plan
•Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
•Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
•Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
•Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
Responsible Business
•Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel
•Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
•Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity
•Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiree
•Identify improvements to marketing activities and overall hotel sales performance and work with other departments
Accountability
This is the top sales and marketing job in a large, luxury, resort, or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities, and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering, and/or convention employee. We prefer you have 5 years' internal luxury hotel experience and at least 2 years' experience in the same position.
En tant que première et plus grande marque d'hôtels de luxe au monde, InterContinental Hotels & Resorts est le pionnier des voyages internationaux depuis les années 1940. Nous sommes passionnés par le partage de notre savoir-faire international et de notre sagesse culturelle renommés dans un environnement vraiment impressionnant. Nous sommes tous très fiers d'être de véritables ambassadeurs de la marque InterContinental® ️. En faisant partie de la marque, vous aurez soif de voyages, vous serez passionné par la culture et apprécierez la diversité. Nous créons des expériences inspirantes pour ceux qui recherchent une perspective plus riche sur le monde. Si vous souhaitez profiter d'un monde d'opportunités, nous vous souhaitons la bienvenue au sein de la marque d'hôtels de luxe la plus internationale au monde.
