Concierge 礼宾 部 主管
Hotel Brand: Vignette Collection
Location: China, Shanghai
Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135
Job number: 120089
- Assist guests with all inquiries, both hotel and non-hotel related
- Conduct effective shift briefings to ensure hotel activities and operational requirements are known
- Maintain detailed knowledge of the activities of the day and alert to any potential problems
- Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards
- Consult Log Book for information/request left by outgoing shift
- Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy
- Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests
- 按照客人的要求，对客人寄出的邮件、通过信使服务寄送的信件、 包裹的邮资和货运进行管理
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed
- Receive telephone calls and take messages for guests who are out, in accordance with hotel policy
- Record incoming registered mail, telegram, parcel, telex in appropriate file
- Night staff check mail, message of expected guests against the system/computer and expected arrivals
- Prepare efficient work schedule for Bell staff, arranging holidays and vacations, taking into consideration projected occupancy and forecasts and any large group movements, especially those with early or late arrivals and departures
- Work with Superior and Human Resources on manpower planning and management needs
- Work with Superior and Director of Finance in the preparation and management of the Department’s budget.
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