Club InterContinental Executive (F & B) - InterContinental Singapore Robertson Quay

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Welcomes and assists all Club InterContinental guests by ensuring product quality and that optimum service is provided in accordance to Brand standards, policies and guidelines established by IHG Hotels & Resorts.

To provide exceptional and personalized service to guests of The Club InterContinental Lounge while supporting the leadership team. Ensure customer satisfaction, interacts and assists the Club InterContinental Supervisor to address and resolve all customer problems in an efficient and effective manner. Required to assist and support team members when necessary to assure consistent excellence in guest service by performing opening and closing duties as assigned, as well as any other duties assigned by Supervisor.

Financial Returns

• Ensure all cash/financial procedures are carried out correctly and fully and that management receives all reports promptly and to the required standards
• Ensure cash takings are accurately recorded and reconciled
• Help maintain effective stock control, storage, rotation and inventories to minimize wastage
• Work with Supervisor to manage beverage cost and quality controls.
• To support and assist the Supervisor in the development and implementation of the bar’s promotional programme

People

• Working cohesively as a team to create memorable guest experiences
• Perform other duties as may be assigned by the Club InterContinental Director
• Maintaining the highest standards of personal hygiene, grooming and appearance
• Responsible for assisting the Club InterContinental Director in maintaining a positive environment for both guests and colleagues
• Supervising operations in the absence of the Club InterContinental Director
• Assisting with the training of colleagues, and maintenance of training records

Guest Experience

• Welcome Club InterContinental guests, processing registration accurately in adherence to brand standards
• Build and maintain positive relationships with all guests and anticipating their needs
• Act to address these needs to exceed their expectations
• Recognize opportunities for guest interaction
• Create a positive hotel image in every interaction with internal and external guests
• Champion hotel brand standards
• Delivering prompt service, professional attention and personal recognition
• Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
• Creating a memorable farewell for Club InterContinental guests
• Maintaining the lounge to ensure cleanliness and proper maintenance
• Encouraging guests to enrol as IHG Rewards Club members or InterContinental Ambassadors
• Assisting with the F&B operations of the Club InterContinental Lounge including the preparation of specialty coffees and teas
• Familiar with cocktail preparation and service of alcoholic beverages such as wines, beers, spirits, etc.
• Plan for, prepare and execute conference services, exclusive business meetings, or private dining when required

Responsible Business

• Adherence to all hotel policies relating to Health, Food Hygiene, Security and Fire Life Safety as well as emergency and evacuation procedures
• Timely reporting of hazards, near misses, or non-compliance through appropriate channels
• Active contribution towards hotel efforts on conservation and waste reduction
• Compliance with governmental regulations and data privacy requirements

What we need from you

Vocational studies in Hotel Administration, Hotel Management or equivalent, or experience in front office / club lounge operations. Proficient in the use of Microsoft Office and Front Office Systems. Possesses problem solving and organizational abilities.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Uniforms/ Laundry Services
• Midnight Transportation
• Birthday Off
• Learning and Development Opportunities
• Flexi Benefit
• Insurance Coverage
• 50% F&B discount at Hotel’s selected Restaurant
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.