楼层 主管

Works with Superior Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

Maintain adequate stock levels

保存充足的用品存货。

Maintain stock levels

维持存货水平

Control and record chemical consumption and reorder as required，cost control.

控制并记录清洁剂消耗情况并按要求订货，控制成本

Solve employee grievance

解决员工受到的不公正待遇问题

Liaise with Front Office for guest and hotel requirements 

配合前台满足酒店和客人的要求。

Show your cooperation and trust to your colleagues, teams and other departments

对同事,团队和其他部门,表现你的合作和信任。

 Use a professional and positive way to interact with departments and hotel staffs, construct good friendship, improve team spirit and ensure effective two-way.

以职业的，良性的方式与部门及酒店员工互动，营造和睦关系，提升团队精神，确保有效的双向交流。

Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

Bedroom service臥室服务

Bathroom service卫生间服务

Valet service洗衣服务

Cleaning service清洁服务

Linen maintenance布巾维护

Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

Prioritise arrival rooms

排列抵店客人客房的优先顺序。

Ensure guest valet is processed and delivered in a timely manner

确保及时为客人提供洗衣服务并送还。

Manage all special requests made by guests

处理客人所有的特殊要求。

Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行 。

Distribution and collection of keys

分发和收集钥匙。

Management of lost property for the hotel

管理酒店的遗失财物。

Take action to correct a dangerous situation actively ,Report to the superiors about  potential danger

主动采取行动去纠正危险的状况，向上级报告潜在的危险。