Saltar al contenido

Agente del Centro de Servicio Instantáneo (Tiempo Completo) l InterContinental Miami Downtown

2482x804-Operaciones hoteleras
2482x804-Operaciones hoteleras
intercontinental
intercontinental

Hotel Brand: InterContinental
Location: United States, Florida, Miami

Hotel: Miami (MIAHA), 100 Chopin Plaza, 33131

Job number: 119950

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.

Your day to day:

As an Instant Service Center Agent, you will answer calls from in-house guest in a timely and professional manner and in accordance with established scripts and standards.

DUTIES AND RESPONSIBILITIES: 

  • Answer phone calls within prescribed time frame, respond to guest’s request in a professional manner and according to established scripts and standards, and dispatch services/resolution in accordance with established procedures.  Ensure calls are logged and follow up with guests to ensure total guest satisfaction.
  • Provide guests with information on hotel facilities and services, local directions, and emergency, safety, and security procedures, etc.   
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Promote team work and quality service through daily communications and coordination with other departments.  Be aware and prepare for all in-house group meetings and VIP arrivals.
  • Perform other duties as assigned.

What we need from you:

Qualifications and Requirements:

Basic reading and writing plus six months experience as a phone/switchboard operator.  Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Speak, listen, and use a keyboard to type or route messages, usually done while sitting down.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees. 
  • Reading and writing abilities are utilized often when completing departmental records/logs and taking messages for guests or hotel staff.
  • May be required to work nights, weekends, and/or holidays.

What we offer:

In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Volver arriba