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Guest Service Agent - Crowne Plaza Canberra

Hotel Brand: Crowne Plaza
Location: australia, australiancapitalterritory

Hotel: Crowne Plaza - Canberra (CBRBS)

Job number: EMEAA36667

About Us

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and Netflix. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn. Whether travelling for business or pleasure, Crowne Plaza Canberra is the perfect location for any occasion. With a tranquil park setting in Canberra’s CBD, the city’s shopping, entertainment as well as the business district, only a short walk away.

Your day to day

As a Guest Service Agent you'll be responsible for assisting with the pre arrival, arrival and departure experience of our guests, whilst assisting in their day to day needs. You will need to ensure that each of our guests have a seamless, connecting and memorable Canberra experience. We're looking for someone who thrives off providing exceptional and personalised customer service, has a passion for hospitality and is looking for an environment where no two days are the same!

What we need from you

You'll be an approachable person and have a real passion for providing connecting and seamless service to ensure a memorable guest experience; You will be dynamic, vibrant, confident and professional Ideally you will have previous experience in a front office role with strong computer skills, highly developed interpersonal and communication skills, high standard of personal presentation, possess local knowledge of Canberra and the surrounding regions, and have the flexibility to work various shifts on a 7 day rotating roster including evenings, weekends and public holidays. It is essential that you hold a responsible service of alcohol. You must also meet the legal requirements to work in this country.

What we offer

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too. Visit to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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