Executive Meeting Manager
Marca del hotel:
Hotel: InterContinental - Houston Medical Center (HOUIT)
Job number: R186537
About UsDevelop new business opportunities through direct selling and telemarketing efforts. Responsible for in-house client requests related to meetings and group activities. At the InterContinental Houston - Medical Center, we want our guests to feel trusted and free to do what they want in their own space which means we need you to: · Be down-to-earth by being straightforward and natural · Be considerate by being respectful, perceptive and accommodating · Be friendly by being kind, approachable and light-hearted · Be reliable by being professional, a team player and resourceful
Your day to dayFINANCIAL RETURNS: · Actively cultivate new business by frequently communicating with client organizations, associations, travel agents and commercial businesses through direct telemarketing, direct mail, prospecting for leads, and incoming calls for the purpose of securing new business. PEOPLE: · Promote team work and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE: · Resolve requests and or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied guests. · May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs. · Negotiate room blocks, room rates, and book meeting rooms and other hotels services within approved guidelines. Document and review with Supervisor prior to sending written confirmation to client. RESPONSIBLE BUSINESS: · Respond to client special requests on meeting details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information. · Ensure that current and prospective client database is maintained. · May perform routine administrative duties such as typing proposals, letters, contracts, etc., completing reports, etc. · Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones, handling of mail, faxes, etc.)
What we need from youHigh school diploma or equivalent, some prior college or experience in a sales/catering office or related field preferred. Must speak fluent English. This job requires ability to perform the following: · Frequently standing up within and outside of the facility · Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds · Communicating with customers, employees, and third parties · Use a keyboard to generate correspondence, reports, etc. · Handling objects, products and computer equipment Other: · Communication skills are utilized a significant amount of time when interacting with clients and guests. · Reading and writing abilities are utilized often. · Basic math skills are used frequently. · May be required to work nights, weekends, and/or holidays.