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Duty Manager - Front Office at Holiday Inn® Dubai Festival City

Hotel Brand: Holiday Inn
Location: United Arab Emirates, AE-DU, Dubai

Hotel: Holiday Inn - Dubai Festival City (DXBFC)

Job number: EMEAA20122

About Us

Travel is a journey. At Holiday Inn®, we make guests smile.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.
The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us. 

Your day to day

This role, reports directly to the Operations Manager/Head of Department of Holiday Inn and as the Hotel Duty Manager, you will be responsible for managing the daily operation through set processes, focusing on the guest experience by executing and driving the high and quality standards and employee engagement activities. The scope includes maximizing revenue and profitability, managing costs and productivity. Only candidates meeting these criteria will be shortlisted for possible consideration.

The key responsibilities are:

  1. Monitor Reception Colleagues to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
  2. Work closely with guest relations team to ensure Priority Club and Ambassador Members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service & Enrolment targets are met.
  3. Inspects all VIP rooms prior to arrival, with GRM if required and Greet VIP and Escort guests personally on arrival/ bidding farewell.
  4. Oversee maintenance of efficient repeat guest history system by working closely with GR team, and Promote Inter-Hotel sales and in-house facilities.
  5. Promotes Priority Club & Ambassador programs and acts as Champion for both programmes.
  6. Handle guest complaints and refer them as necessary, follows up on corrective/preventive action
  7. Entertains guest within hotel premises for food and drinks with approval from FOD, and driving Guest Cocktail reception to gain loyalty.
  8. Compile, analyse existing procedures and perform process renovation to have benefit operation, through project management.
  1. Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.





What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Associates degree in hospitality management and/or similar work experiences or certified accreditation and minimum 2 years’ experience as DM in 4* property with 300+ inventory.
  • Excel, Word, Power Point, FBM, Opera Computer skills
  • Proficiency in speaking and writing Business English
  • International Luxury brand experience would be an advantage

What we offer

We’ll reward all your hard work with competitive salary and benefits.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

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