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快捷服务中心(总机)主管 ISC Supervisor

Marca del hotel: InterContinental Hotels
Ubicación: China continental, Shanghai, Shanghai

Hotel: SHGSR - InterContinental Shanghai Ruijin

Job number: HOTEL47480

About Us

JOB SCOPE: 职责范围:

Under the general direction of the Instant Service Center Manager/Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of Telecommunication services, Business Center and Lobby Shop to achieve the highest possible guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.   


Your day to day

Key Responsibilities 主要职责

  • Directs, supervises and coordinates the activities in Telecommunication department


  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services


  • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.


  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions


  • Establishes and maintains effective employee relations。


  • Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly


  • Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed


  • Maintains up to date list of all telecommunication equipment


  • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report


  • Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager


  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards

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