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快捷服务中心(总机)主管 ISC Supervisor

Marca del hotel: InterContinental Hotels
Ubicación: China continental, Shanghai, Shanghai

Hotel: SHGSR - InterContinental Shanghai Ruijin

Job number: HOTEL47480


About Us

JOB SCOPE: 职责范围:

Under the general direction of the Instant Service Center Manager/Front Office Manager and within the limits of established by InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of Telecommunication services, Business Center and Lobby Shop to achieve the highest possible guest satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.   

按照洲际酒店集团标准,在快捷服务中心经理和前厅部经理领导下,监督和指挥所有的电话服务,商务中心和大堂商店服务以达到客人满意的最高要求。围绕信任、廉政、尊重,团队和服务五项核心价值,增强员工的工作氛围,发扬洲际团队合作精神。 




Your day to day

Key Responsibilities 主要职责

  • Directs, supervises and coordinates the activities in Telecommunication department

指挥、监督和协调通讯部的活动。

  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services

开发和实施处理电话、传真、租赁设备、租赁电话线和其他通讯服务的程序。

  • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.

就通讯服务和接线员和技术人员的投诉进行调查,并采取适当的措施。

  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions

为达到我们的目标开发工作计划,定期比较实际的工作业绩和目标,采取必要正确的措施。

  • Establishes and maintains effective employee relations。

建立和维护有效的员工关系。

  • Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly

管理和监督所有设备、软件、硬件的营运和保证所有的部件都正常安装和运作。

  • Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed

保证所有的通讯设备都得到正确的维护合同,以及保护维护得到实施。

  • Maintains up to date list of all telecommunication equipment

维护更新所有通讯系统的清单。

  • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report

监督语音留言/电话的营运以及维护系统运作报告的日记录。

  • Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager

监督和报告软件故障给供应商,同酒店系统经理协调内部问题。

  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards




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