前台主管 Front Office Supervisor
Hotel Brand: InterContinental
Location: China, Shanxi, Taiyuan
Hotel: Taiyuan (TYNHA), No.8, Changxing South Street, Jinyuan District, 030000
Job number: 101017
- Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
- Conducts shift briefings to ensure hotel activities and operational requirements are known .
- Works with Superior and Human Resources on manpower planning and management needs.
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving and organizational abilities.
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
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