前台主管 Front Office Supervisor
Hotel Brand: InterContinental
Location: China, Shanxi, Taiyuan
Hotel: Taiyuan (TYNHA), No.8, Changxing South Street, Jinyuan District, 030000
Job number: 101017
- 负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
- Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
- 进行有效的交接班简报工作，以明确酒店活动和运营要求。
- Conducts shift briefings to ensure hotel activities and operational requirements are known .
- 与上级领导和人力资源部一起进行人力规划和管理需求。
- Works with Superior and Human Resources on manpower planning and management needs.
- 与上级领导和财务总监一起编制和管理部门预算。
- Works with Superior and Director of Finance in the preparation and management of the Department’s budget.
- 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- 熟练使用微软办公软件和前台系统。
- Proficient in the use of Microsoft Office and Front Office System.
- 具有解决问题和组织能力。
- Problem solving and organizational abilities.
- 具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
- Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
- 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。
- 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
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