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Supervisor de lavandería 洗衣 房 主管

Marca del hotel: InterContinental Hotels
Ubicación: China continental, Shanghai, Shanghai

Hotel: InterContinental Shanghai Wonderland

Número de trabajo: HOTEL45968


About Us

• Oversee the implementation of laundry standards and procedures • 监督洗衣房各项标准和工作程序的执行 。 • Recommended changes to these standards and training needs on an ongoing basis • 就这些标准和培训需求提供持续性的改进建议。 • Maintain a current and thorough knowledge of all laundry systems • 对洗衣系统有最新和全面的知识。 • Open and close the shift and ensure effective shift hand over • 负责管理接班和交班工作,以确保交接班过程的有效进行 。 • Distribution and collection of keys • 分发和收集钥匙。 • Management of all incoming and outgoing calls to Laundry Department • 管理洗衣部门所有的呼入和呼出电话。 • Solve employee grievances • 解决员工受到的不公正待遇问题。 • Direct task allocations and change according to volume and peak periods • 依据工作量和高峰期等因素对工作进行分配及变更。 • Perform quality inspections • 进行质量检查。 • Prioritize VIP or difficult guests • 优先服务贵宾或难应付的客人。 • Liaise with Housekeeping for guest and hotel requirements • 配合客房部满足酒店和客人的要求。 • Ensure laundry valet is processed and delivered in a timely manner • 确保及时为客人提供洗衣服务并送还。 • Co-ordinate special projects (eg equipment routine service; stock inventories) • 协调特别项目(如设备常规检修;存储用品)。 • Manage all special requests made by guests • 处理客人所有的特殊要求。 • Ensure consistency within the department • 确保部门内工作的一致性。 • Ensure you have complete knowledge of room types, layouts and facilities and the location of these • 确保具有客房类型,设计,设施和位置的全面知识。 • Supervise laundry storage areas • 监管洗衣房存储区。 • Maintain adequate stock levels • 保持足够的库存水平。 • Complete stock takes as required • 按要求完成库存盘点工作。 • Maintain stock levels • 维持存货水平 • Conducts shift briefings to ensure hotel activities and operational requirements are known • 进行交接班说明,确保了解酒店的工作和运营需求。 • Works with Superior and Human Resources on manpower planning and management needs • 与上级领导和人力资源部一起进行人力规划和管理需求。 • Works with Superior Director of Finance in the preparation and management of the Department’s budget. • 与上级领导和财务总监一起编制和管理部门预算。


Your day to day

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. • 拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。 • Able to speak, read and write English • 具有说,读和写英语的能力。 • Proficient in the use of Microsoft Office • 熟练使用微软办公软件 • Organizational and training abilities • 具有组织和培训能力



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