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Supervisor de Labores Domésticas

Marca del hotel: InterContinental Hotels
Ubicación: Estados Unidos, Massachusetts, Boston

Hotel: InterContinental - Boston (BOSHA)

Job number: R204735

About Us

Do you see yourself as a Housekeeping Supervisor?

What's your passion?  Whether you're into knitting, football or family time, at IHG we're interested in YOU.  At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

Your day to day

  • Perform desk opening duties and prepare daily room assignments
  • Assist with scheduling and control daily attendance to ensure proper coverage.
  • Monitor payroll programs and prepare bi-weekly payroll closing reports
  • Conduct daily team meetings, attend other meetings as necessary
  • Monitor performance and recommend disciplinary action in accordance with company rules and policies.  Alert management of potentially serious issues.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. 
  • Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.  Advise employees of deficiencies and instruct on corrective action.  Provide adequate retraining as needed.
  • Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Control expenses and minimize waste within all areas of housekeeping.
  • Prepare supply inventories and ensure appropriate par levels
  • Complete all paperwork and closing duties such as billing guest dry cleaning, discrepancy reports, turndown reports, productivity reports, etc.
  • Promote teamwork and quality service through daily communication and coordination with other departments. 
  • May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
  • Report, turn in, and/or log all lost and found items according to established procedures.
  • May regularly assist with deep cleaning projects.
  • Refer to attached additional job responsibilities and Health & Safety duties and responsibility
  • Assist with other duties as assigned.

What we need from you



Minimum: High School Diploma or equivalent. Some college an asset.


1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.  S/he must speak fluent English. 


    • Communication skills are utilized a significant amount of time when interacting with guests and employees.
    • Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
    • Basic mathematical skills are used occasionally.
    • May be required to work late afternoons, weekends, and/or holidays.



This job requires ability to perform the following:

  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 100 pounds
  • Remain stationary for extended periods of time
  • Frequently movement about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling

What we offer

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan.   Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion?  Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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