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Oficial de relaciones con los huéspedes宾客关系主任

2482x804_administración de relaciones de cuentas
2482x804_administración de relaciones de cuentas

Marca del hotel: HUALUXE
Ubicación: China, Guangdong, Yangjiang

Hotel: Yangjiang City Center (CANYC), No. 8 Huanhu Road, Jiangcheng District, 529500

Número de trabajo: 108098

•    客人在入住期间,以个人化的重视和温馨的服务来最大化客人的满意度。
•    督促和保证所有优悦会会员享受相关的福利,回头客和贵宾享受特别的待遇和服务。
•    录入客人数据到相关系统。
•    协助推广酒店销售和设施。
•    处理客人的投诉,做出相应的行动。
•    根据当日预定报表提前检查贵宾的房间分配,欢迎物品和满足特别的要求。
•    提供行政楼层客人的优质服务以提高满意度。
•    每周检查长住客人的报表,和客人保持紧密联系,适当的时候邀请他们参加各种活动。
•    熟悉酒店的各种宴会,外界信息同时了解竞争对手的一些宣传和推广。
•    确保宾客服务遵从酒店的标准和政策。
•    完成其他分配的工作。
•    拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
•    能够读写英语
•    具有高中或酒店行政管理,酒店管理或相关的专业证书。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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