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Front Office Supervisor at InterContinental Fujairah Resort

Marca del hotel: InterContinental Hotels
Ubicación: Emiratos Árabes Unidos, Fujayrah, Fujairah

Número de trabajo: EMEAA30947

About Us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & a bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.
What's your passion? Whether you're into knitting, kite flying, or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your day to day

InterContinental Fujairah Resort is looking for a passionate Front Office Supervisor to join our Front Office operations. On-shift, you’ll help to oversee the daily operation of the front desk, ensuring that the arrival and departure experience is smooth, efficient, and in line with brand standards for all guests. You will be the first touchpoint for arriving guests and as such will need to perform to the highest standards. You will respond to guest needs and resolve any issues that arise confidently and independently as well as support other colleagues with difficult and challenging guest interactions.

Reporting to the Front Office/Rooms Manager, you'll supervise the operations of the Front Office Department and coordinate operational efficiencies to meet Hotel budget targets. You will oversee reception operations to ensure that all colleagues are well prepared and informed to deliver memorable guest experiences. You will be involved in the delivery of on job training for new and existing colleagues and as such will need to stay informed and up to date with new and emerging hotel and IHG policies, procedures and initiatives. You will guide the front office team to ensure that the integrity and consistency of brand standards are maintained and delivered at all times.

What we need from you

You may have previous experience in a similar role, or be an experienced Guest Service Agent looking for your first leadership role. You’ll have excellent communication and interpersonal skills, enthusiastic to work within a team, experience in delivering a high level of guest experience in a hotel environment, conflict resolution and are able to provide valuable feedback to employees through performance reviews.

The ability to work a rotating roster including, late evenings, weekends and public holidays and Australian work rights, with no restrictions, is also a must. You must hold also hold a current Australian driver’s licence.

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online". We are an equal opportunity employer.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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