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Asistente de Servicio de Alimentos y Bebidas 餐饮 服务员


Hotel Brand: Vignette Collection
Location: China, Shanghai

Hotel: Shanghai Snow World Hotel (SHAGN), No.1 Lane 399, Yinfei Road, Nanhui New Town, Pudong New Area, 200135

Número de trabajo: 120114

  • Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
  • 按照部门的规范和程序提供高标准的餐饮服务
  • Communicate to his/her superior any difficulties, guest comments and other relevant information 
  • 与上级领导交流有关疑难,客人意见和其它相关信息
  • Establish and maintain effective employee working relationships
  • 与员工建立并保持良好的工作关系
  • Attend and participate in daily briefings and other meetings as scheduled
  • 参加和参与每日的例会和其它计划好的会议
  • Attend and participate in training sessions as scheduled
  • 参加和参与计划好的培训课程
  • Prepares for service by ensuring:
  • 确保部门的以下各项工作就绪为客人提供服务:
  • Grooming is impeccable and in accordance with ICHG personal presentation standards 
  • 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
  • Outlet equipment is clean
  • 设备干净
  • Equipment is sorted and stored
  • 设备分类且存放好
  • Glassware is polished 
  • 玻璃器皿擦亮 
  • Flatware is polished 
  • 擦亮餐具
  • China is clean 
  • 清洁瓷器
  • Waiter stations are prepared
  • 准备好服务台
  • Cutlery is placed for buffet and table service
  • 摆放好自助餐桌上的餐具
  • Tables are set
  • 摆设好餐台
  • Reservations are read and familiarized
  • 阅读并熟悉预订
  • Special occasions are ready
  • 准备好特别活动
  • Music is on
  • 放音乐
  • Lighting is on
  • 开灯
  • Outlet is ready for service and guest comfort
  • 酒吧准备就绪为客人提供舒适的服务。
  • Carries out effective service by ensuring:
  • 高效的提供服务:
  • Guests are greeted and seated
  • 迎宾并安排客人就坐
  • Daily specials are explained and upsold
  • 说明并推销每日特价
  • Food orders are processed accurately
  • 准确的下餐单
  • Trays and tray jacks are effectively used
  • 有效的利用托盘和托盘架 
  • Food orders are taken quickly
  • 快速的为客人写餐单
  • Payment methods are handled accurately 
  • 确的处理付款方法
  • Working areas are cleaned and re-set quickly
  • 快速的清洁工作区和重新布置
  • Bar is clean
  • 清洁的酒吧
  • Used ashtrays are regularly cleaned
  • 定时清理用过的烟灰缸
  • Guests are conversed with in relation to the food and beverage products
  • 与客人谈论有关的餐饮产品
  • Carries out effective beverage service by ensuring:
  • 通过确保以下内容高效的提供饮品服务:
  • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
  • 遵守酒精饮料服务归定,推销饮料并定时为客人续酒。
  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
  • 与客人谈论葡萄酒,建意葡萄酒的品种和风格,写单和为客人送酒
  • Promoting and selling cocktails to guests
  • 向客人推销鸡尾酒
  • Making and presenting cocktails
  • 调配和装饰鸡尾酒
  • Coffee and tea are served hot and in accordance with standard
  • 按规范提供热的咖啡和茶
  • Take appropriate action to resolve guest complaints
  • 正确处理客人的投诉。
  • Food and beverage stock is stored in relation to hotel procedures
  • 按照酒店的规定存储餐饮存货。
  • Perform related duties and special projects as assigned
  • 承担相关的职责和安排的特别项目。

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Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.

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Our hotels are unique in their own right, with their own distinct outlook and story to tell. Let’s Go Further Together.

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