Banqueting Supervisor

Are you passionate about creating unforgettable client experience and leading a dedicated team? Join us as a Banqueting Supervisor and be part of something extraordinary, as we aim to deliver exceptional service and create lasting memories.

Responsibilities:

· Managing the daily operations of the banquet/conference facility, such as checking inventory levels, ordering food and supplies, and hiring and training new staff members.

· Assisting with planning meetings, conventions, and other special events, including scheduling appointments with venue personnel, handling room setup details, and arranging catering services.

· Coordinating with staff to ensure that they are aware of any dietary restrictions or preferences of guests who have booked the event.

· Scheduling staff members and confirming their attendance at events.

· Handle guest requests and concerns with professionalism.

· Overseeing the set up and take down of event equipment, including tables, chairs, tents, food stations, stages, and podiums.

· Contribute to the planning and coordination of events.

The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.

Qualifications:

· Higher Diploma / Higher Education qualification specialized in hotel industry or Tourism is preferred.

· A minimum of 2 to 4 years’ experience working in a 5-star property or similar environment.

· Excellent written and verbal communication.

· Experience in leading a team with key leadership skills.

· Ability to work in a fast-paced environment and flexible to workday and night shifts.

· Maintain positive attitude, warm personality, attention to detail and smart appearance.

· Strong attention to detail and problem-solving abilities.

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.