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餐饮服务领班 F&B Capitán de servicio


Marca del hotel: Crowne Plaza Hotels & Resorts
Ubicación: China, Chongqing

Hotel: Chongqing New North Zone (CKGHI), No.1 Longhuai Street, Parque de Desarrollo Económico y Tecnológico, New North Zone

Job number: 107858


· 协助经理发掘提高营收的各种销售机会,推出各种能为宾客带来杰出就餐体验的促销活动

· 协助餐厅经理把餐厅运作的流畅有效


· 负责对外宣传酒店产品知识和促销信息,推广酒店季节性产品,例如:粽子、月饼、圣诞票等

· 协助经理处理员日常务,分配工,为个员工作和展目。为供教导辅导给予定期馈,助解员工矛,提团队

· 通过与它部进行通和协促进队合高服务

· 完成上级交代的其他工作任务


· 制定并达成质量目标与宾客满意度目标。礼貌、迅速、高效地对所有宾客提出的问题、投诉或要求予以响应,确保达到较高的客户满意度

· 与宾客络互,确宾客的

· 询问客人的名字并且在整个交谈过程中称呼客人的名字至少3

· 我们真诚的关心宾客,并通过每天践行真正的待客之道的承诺体现这一点:

· 诚挚态度-提供细致周到的关怀并发挥积极作用,与宾客建立真诚的情感联系

· 真正自信-具备工作必需的知识和技能,并让宾客相信我们可在他们入住期间提供帮助与支持,值得他们的信赖

· 用心倾听-重视宾客表达的观点,留意到通常被忽略的身体语言,了解宾客的愿望与需求

· 积极响应-准确机敏,及时周到的满足宾客需求


· 保持维护所在工作区域的高度整洁

· 确保食、饮、库备的安储存及时地补充货,时降的情


At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike. 

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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