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预订主管 Supervisor de Reservas

2482x804-ingresos del hotel
2482x804-ingresos del hotel

Marca del hotel: HUALUXE
Ubicación: China, Beijing, Kunshan

Hotel: Kunshan Huaqiao (SHAKH), Edificio A, No.888 Shangyin Road, ciudad de Huaqiao, 215332

Número de trabajo: 111576

job overview职位概述

  • To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.



At Crowne Plaza® we want our guests to relax and be themselves which means we need you to:

  • Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do. 
  • Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
  • Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful. 



  • 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。
  • 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并 体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。
  • 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽 力协助宾客获得成功。


  • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 


  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques


  • Promote the Hotel’s (and ICHG generally) products and services


  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region


  • Develop and maintain a regular pattern of sales calls


  • Prepare and execute action plans which increase reservation sales and associated business


  • Record and process reservations made by phone/fax/email



  • Accept wait list reservations


  • Process amendments to reservations such as extensions, early departures, etc


  • Manage “no show” reservations by investigation and recording of same 


  • Record special billing arrangements for groups and conventions


  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval


  • Maintain knowledge of special rates/ offers/ promotions


  • Monitor reservation levels and inform Managers of current and future occupancy rates


  • Prepare reports as requested (eg to travel agents, business houses etc)


  • Prepare reservation sales reports


  • Works with superior on manpower planning and management needs


  • Works with superior in the preparation and management of the Department’s budget


At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

At HUALUXE®️ Hotels and Resorts, we look for people who bring Chinese culture and heritage to life. As the first upscale international hotel brand designed around Chinese guests, our colleagues don’t just acknowledge our values, they enhance them. 

Etiquette. Rejuvenation in nature. Recognition of status. Enabling spaces. These are what our guests come for. What they expect and what we’ll enable you to deliver. In every action, every interaction, and every detail of our luxury design and service. Let's go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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