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ゲストサービス/フロントオフィス | Agente de atención al huésped - Hotel Indigo Tokyo Shibuya

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Marca del hotel: Hotel Indigo
Ubicación: Japón, Tokio, Shibuya-ku

Hotel: Tokio Shibuya (HNDSH), 2-25-12 Dogenzaka, 150-0043

Número de trabajo: 112250

第一印象は大切です。お客様の思い出に残る体験をスタートさせるため、シームレスなお取引を実現し、地元の優れた見識を提供し、お客様がご自宅のようにくつろげるよう、あらゆるご要望を先回りできるフロントエージェントを募集しています。
 
主な業務内容
フロントオフィスにおける接客全般 
会計処理を含むチェックイン・チェックアウト
ゲスト情報登録、ゲストサービス、コンシェルジュサービス、電話サービスなど
 
応募資格
学歴不問(ホテル関係の専門学校卒業が望ましい) 
コミュニケーション力および問題解決能力のある方
日常会話程度以上の英語および日本語スキル(読み書き、会話)をお持ちの方
基本的なパソコンスキルをお持ちの方
ホテルでの実務経験者 優遇
 
福利厚生
年間休日120日、有給休暇(10日~)、病気休暇、従業員割引制度、食事手当など、ホテルならではの福利厚生も充実しています。
 
 
私たちの使命は、すべての人を歓迎し、違いを認め合い、同僚が全人格を発揮できるような包括的なチームを作ることです。IHGホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性自認、国籍、退役軍人の地位、障害の有無にかかわらず、応募者と従業員に均等な雇用機会を提供します。当社は、信頼、サポート、受容の文化を推進しています。異なる背景、経験、視点を常に歓迎します;


 
IHGは、チームメンバー一人ひとりに、帰属意識を高め、成長し、協力的な環境の中で変化をもたらすために必要な余地を与えています。IHGでは、仕事もプライベートも充実させるために、マイウェルビーイングを活用しています。
 フレームワーク、私たちはあなたの健康、ライフスタイル、そして職場でのウェルビーイングをサポートすることを約束します;


 
だから、私たちに加われば、成長し続けるグローバル・ファミリーの一員になれるのです。
 
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

 
A little taste of your day-to-day:

 
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

 
What We need from you:

 
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
● Fluency in the local language - extra language skills would be great, but not essential 
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

 
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 
We also have amazing Hotel Benefits such as Meal Allowance, 120 Days Off, From 10 Days Sick Leave Paid Annual Leave 

 
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

 
IHG gives every member of the team  the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing
 framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.  

 
So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area. 

Making travel inspiring. It’s what we do. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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