myConcierge/VIP Guest Services - InterContinental Hayman Island Resort
Location: Australia, Queensland, Hayman Island
Hotel: InterContinental - Hayman Island Resort (HISHA)
Job number: EMEAA32007
IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Island Resort will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
Your day to day
As a VIP GSA in part of our illustrious My Concierge team, you will be the warm welcome that kicks off a memorable guest experience for our VIP guests. Providing our exclusive Butler service, you will stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns, to create unique and memorable moments for the guests under your care.
What we need from you
We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed guest expectations. You will have have spent a minimum of 1 year in 5 star hotels, be proficient in opera, microsoft office and other computer operating systems and be able to provide a high-level of service excellence to InterContinental Hayman Island Resort’s valued guests.
What we offer
- World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields
- An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
- Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses.
- IHG Australia’s myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand’s most popular retailers.
We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
We are proud to be IHG and we know you will be too.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.