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Hotel Brand: voco
Location: Qatar, Doha

Hotel: Doha West Bay Suites (DOHVO), P.O.Box 5863, Al Intisar Street

Job number: 106208

Your day to day


Attend briefing prior to the restaurant opening, be well groomed and equipped with basic aids for operation.
Knowledge of all F&B standard operating procedures, quality presentation, and service and products
Knowledge of the area competition, promotional concepts
Knowledge of wines and beverages, food trends and special seasonal foods
Knowledge of the specialties which will be served in the restaurant
Equip oneself with the knowledge of “dujour” items, “not-available” items, menu preparations and presentations.
Complete mis-en-scene and mis-en-place before the shift commences.
Clean and polish allotted silverware cutler, glassware and chinaware. Ensure all equipment is properly utilized.
Stock side-board with proprietary sauces, linen and other equipments for service.
Check all furniture in the station maintenance.
Lay out tables and covers as per standards.
Fold napkins into prescribed attractive styles.
Equip one-self with orders pads, pencils, waiter cloths, matches and bottle openers.
Requisition fresh restaurant linen and flowers in consultation with supervisor.
Air restaurant by opening windows.
Ensure all areas in the station are cleaned and organized.
Acknowledge returning and regular clients
Greet guests on arrival, provide the menu and advise of any specials.
Take food and beverage orders and repeat orders, ensuring that the guest gets the right order.
Enhance food and beverage sales through the art of suggestive up selling.
Develop restaurant image through high standards of service to guests.
Knowledge of the different conference packages; different table settings
Be fully conversant with all hotel facilities and services.
Act on flags and special requests.
Maintain detailed awareness or information regarding arrivals, their food and beverage preferences, special needs and expected departures of the day.
Answer queries on house facilities and places of tourist interest.
Maintain confidentiality with regard to guest's personal information.
Provide assistance to guests on all matters relating to their stay.
Act on any complaint received and follow up with the guests, any comments should be forwarded to the outlet supervisor.
Check reservations for the shift and allocate with the approval of the outlet supervisor.

Room Service

Complete mis en place before the shift commences
Set up trays and trolleys as per standards
Equip oneself with knowledge of "dujuor" items and "not available" items, menu preparations and presentations.
Extend warm and courteous service to guests on telephone and receive their food and beverage orders through effective salesmanship.
Clean and polish allotted silverware, cutlery, glassware and chinaware
Execute orders in guest rooms ensuring speed, quality and personalization
Clear trays/trolleys from guest rooms/floor corridors.
Prepare and place complimentary fruits baskets in guest rooms.
Attend to room service telephones promptly within three (3) rings.
Familiarize oneself thoroughly with room service menu
Take down guests’ food or beverage order as per guests’ requirement and display salesmanship to get greater revenue
Note down KOT/Check, follow up on orders
Fill up summary sheet
Enter in the logbook any complaints, delays, suggestions
Note down outlet reservation in the reservation register of each closed outlet.
Make KOTs/Checks from door knob orders
Ensure that an absolute degree of courteousness and warmth is maintained when conversing with the guest.


F&B Administration

Perform, as directed, routine clerical and administrative tasks, including typing, filing, generating and distributing correspondence; recording, transcribing and distributing minutes; handling mail and producing all necessary documents.
Provide administrative support, manage reservations, handle special orders, and accommodate special requests from customers, as directed, on a daily basis, including holidays and special events, for the restaurant outlets.
Maintain daily, monthly and annual calendars for the food & beverage department heads, providing daily time management support.
Respond to inquiries regarding each program and event
On-site attendance at all programs and event
Full event production and management of all assigned events and additional special events throughout the year
Manage budget for each event
Negotiate and secure venues, work with catering managers on all event Logistics-F&B, AV, Set, event time-line
Work with marketing on event promotion, signage and materials
Work with vendors and negotiate prices for all items
Research potential vendors and venues

What we need from you


Maintain cash float & reconcile daily
Assure accountability for cash float issued.


Comply with and ensure adherence to all of the hotel’s policies and procedures
Comply with all occupational health and safety policies and procedures
Attend all scheduled meetings
Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
Ensure that all irregularities are reported to the immediate supervisor.
Coordination with the following:
Front Office for arrival, departure, VIP information, group information house count.
Housekeeping for fresh linen, uniforms, flowers and cleanliness
Kitchen personnel for placing and pick up of guest food order.
Stewarding for supplies of silverware
Bars for beverage requisition
Stores for material requisition



Oversee work performance of new Waiter/Waitress when it comes to servicing, posting to micros, audit and cash balance reporting.
Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the food and beverage department.


Report for duty on time in accordance with the weekly rota.
Communicate effectively with all other departments.
Attend meetings, training sessions and any other required meeting or training session.
Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
Ensure the presentation, quality and quantity of food and beverages are to the hotel standards.
Provide administrative support, manage reservations, handle special orders, and accommodate special requests and banquet booking request on a daily basis, including holidays and special events.
All client requests are acted on and in accordance with service standards.
Maintains a professional and organised work environment
Guest satisfaction feedback.
Accuracy of work, cash handling and financial.



Any Formal hospitality qualifications, desirable


At least 2 years previous food and beverage experience in a hotel or any 5star restaurant back ground.

Technical/ Skills

Competent Word, Excel, Cashiering, operate Micros system and hotel PMS
Competent Oral and Written English Communication Skills
Strong organisational and work co-ordinating skills to handle multiple assignments and projects
Possess a clear diction and a pleasant voice

Personal Attributes

‘Can do’ attitude and a high level of energy
Self-motivated and able to manage with strong initiative
Professionally groomed
Able to work under pressure and on shift schedule
Adaptable to change
Socially confident

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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