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Telephone Operator

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Saudi Arabia, Jeddah

Hotel: Jeddah (JEDSA), P.O.Box 10924, Al Corniche- Al Ma'Adi Road, 21443

Job number: 106365

Job Requirements: 

- Advanced in English (Speaking, Writing, Listening, Reading) 
- Hospitality background
- Flexible with Shifts 


Job Description:

  • Directs, supervises and coordinates the activities in Telecommunication department.
  • Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.
  • Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
  • Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
  • Establishes and maintains effective employee relations.
  • Organizes and conducts regular meetings for all Telecommunication staff to facilitate communication and a smooth operation               
  • Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
  • Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
  • Maintains up to date list of all telecommunication equipment
  • Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
  • Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
  • Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
  • Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
  • Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
  • Prepares and controls departmental budgeted
  • To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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