Telephone Operator

Job Requirements: 

- Advanced in English (Speaking, Writing, Listening, Reading) 
- Hospitality background
- Flexible with Shifts 

Job Description:

• Directs, supervises and coordinates the activities in Telecommunication department.
• Develops and implement procedures for proper handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services.
• Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
• Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions.
• Establishes and maintains effective employee relations.
• Organizes and conducts regular meetings for all Telecommunication staff to facilitate communication and a smooth operation               
• Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
• Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
• Maintains up to date list of all telecommunication equipment
• Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
• Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
• Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
• Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
• Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
• Prepares and controls departmental budgeted
• To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies