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Technical Services Consultant (Hybrid)

Hotel Brand:
Location: United States, Georgia, Atlanta

Hotel: Corp Atlanta Ravinia, Three Ravinia Drive, Suite 100, 30346

Job number: R208818


About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Your day to day

Purpose of the Role – 

Primarily focused on promoting and enrollment of all hotels across the Americas including new hotel openings. TSC will execute the enrollment plan to signup hotels for the implementation of technology solutions. Explain the program and benefits, gather hotel inventory, and provide a financial quote. Follow-up enrollment activities included but were not limited to site preparation, scheduling, facilitating the paperwork for financing the Technology solution and ensure a smooth implementation process for all parties involved. Provide guidance and process support to external and internal partners as well as hotel operations. Perform a quality audit after implementation is complete to ensure hotel acceptance and satisfaction

Key Accountabilities –

  • Engages with hotels technology stakeholders and reinforces how the particular implementation supports
  • technology strategy.
  • Escalate any issues brought forth by the hotel within the multiple support channels to ensure problem resolution
  • during and post-system implementation.
  • Receives lead to begin implementation process for an applicable initiative and begins communications
  • implementation plans. TSC will follow prescribe implementation process to completion. TSC works with internal
  • and external partners to ensure that funding is received, or finances are secured for applicable implementations.
  • TSC will follow up with the hotel and applicable partners to ensure implementation went smoothly. Escalate any
  • implementation issues brought forth by the hotel within the organization to ensure deployment is successful or
  • issues are resolved.
  • Collaborate with account management team members if the hotel pushes back on technology initiatives.
  • Engage with hotel's technology stakeholders to begin the enrollment process for the applicable
  • TSC will coordinate between the hotel and partners throughout the implementation lifecycle. TSC
  • will engage with the account management team to update on the implementation progress.
  • Participates in in-person technology engagements such as Technology Conferences, and other industry events

Key Shared Accountabilities -

  • Works with the account management team to commence the implementation process based off of timing in the game plan that was agreed upon with the hotel as well as overall strategize the communication plan to target hotels for the applicable initiatives.
  • Collaborate with technology deployment and franchise performance support teams to understand hotel technology stakeholders and help drive the adoption of technology initiatives.
  • Work with the partners to ensure they are meeting SLAs during system implementations. Escalate to leadership any implementation opportunities that may arise or are becoming a negative trend

Key Interfaces -  

  • Hotel Owners & Management Companies
  • Hotel Technology Leadership
  • Account Management Team Members
  • Other GHOS Team members
  • Franchise Performance Support
  • Technology Colleagues
  • Industry Contacts

What we need from you

Education -

  • Bachelor's or Master's Degree in Hotel Management, Computer Science/MIS/IT or equivalent combination of education and work related experience.

Experience -

  • 2 years in Hotel IT or IT Management or Account/Portfolio Management or Technology Implementations work-related experience.

Technical Skills and Knowledge -  

  • Demonstrated experience working in a regional environment. Ability to work in a fast-paced environment. Geographically and
  • culturally aware team player.
  • Demonstrated knowledge of the Service and Technology Industries.
  • Demonstrated experience in building relationships where they are seen as trusted advisor. Able to influence partners and
  • hotel contacts to maintain progress on applicable system implementations until completion.
  • Demonstrated effective verbal and written communication and negotiation skills for the purpose of strategic alignment and or
  • technical information to hotels, senior management and staff.
  • Build relationship with internal partners to minimize roadblocks and gaps by leveraging escalation resources.
  • Ability work with team members to find various solutions for complex situations so that hotels will have viable options to be
  • compliant and align their hotel technology to IHG system strategy.
  • Demonstrated experience in organizing, planning and executing multiple implementations across a portfolio of hotels.
  • Proficient in completing engagements in a timely manner and following up on tasks from the client engagements.
  • General understanding of technology environments and system lifecycles.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.  IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.  

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued.  We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.  

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Not Applicable for Colorado Applicants.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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