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Team Lead

Hotel Brand: IHG Corporate
Location: India, Haryana, Gurgaon

Hotel: Corp India GSC Delivery Centre

Job number: R196096

About Us


Job Profile

Team Leader, Accounts Payable

Job Code




FLSA (US only)


Job Family Group




Last Updated


Business Titles

Team Leader


Purpose of the role

The role includes leading a team of Analyst and Sr. Analyst who are responsible for Invoice processing/vendors set ups/payments management/ Specialty activities (resolving of exceptions). The persons needs to ensure that process SLA in terms of processing and accuracy are maintained on a daily and monthly basis.




Your day to day


Key Accountabilities


·        Give consistent customer service delivery, build customer confidence in the level of service provided. Meet the ongoing needs and expectations of our customers.

·        Identify proces related issues and concerns and escalate to Manager- AP in a timely manner.

·        Review every day Metric reports to see the performance of the team members, Identify the gaps and take corrective actions in a timely manner.

·        Manage the team resource as appropriate to ensure all key tasks are covered during absence and holiday & there is adequate backup plan

·        Makes sure all escalation of incidents that could become high priority, business risk or exceed SLA are flagged off well in time.

·        Works on audit requirements from time to time and provide accurate and timely information to the auditors.

·        Works on driving Process improvements in the process and Efficiency in the ways of working.

·        To recruit, train, motivate and develop the team members.

·        Work on attrition management

·        Ensure proper documentation is in place for performance gaps & cases & necessary actions taken in a timely manner.

·        Ensure Process Documents are reviewed on a quarterly basis. add anything that is new or delete anything that is not used anymore.

·        Do regular Check Ins with the team members to update them on their performance and provide proper feedback for their overall learning

·        Do Trainings for the new hires and bring them up to speed

·        Do regular Process Knowledge Tests and Assessments to check the knowledge of the team members.

·        Have a Backup plan ready all the time.

·        Ensuring a clean open liability and a highlighting to management potential financial risks on Balance Sheet items.

·      Participating in Project and rollout calls and meetings and ensuring delivery of tasks related to projects in a timely and efficient manner.






What we need from you


Key Shared Accountabilities

Key Interfaces

·     Relationship with internal and external teams e.g R2C, GAA, HA, Hotels, Corporate stakeholders, SOX & Audit.

·       External Auditors, Business Support, FP&A, Financial Reporting, Global Technology and Support, Senior Leadership team.



What we offer


Required Education, Experience, Technical Skills and Knowledge

Decision Rights

Education and  Experience

B Com Graduate or Mcom Post Graduate preferred. 6+ years of work-related experience in accounting having sound accounting knowledge with People Management 

Technical Skills and Knowledge

Good knowledge of relevant Systems and applications used in accounting function like PeopleSoft. Conversant with MS Office, ERP exposure


Other Skills

Communication   - Possess good communication skills.

Flexibility           - Flexible to work in multiple shifts

           -Good People Management skills

          -Open for travel in case of business requirement

           -Positive attitude and high level of energy

- Ability to work in cross functional teams


IHG is an equal opportunity employer, employing people based solely on their skills and qualifications. Discrimination based on race, colour, ethnic or national origin, gender, age, religion, sexual orientation, marital status, disability or any protected category is banned in our policies.

At IHG, we understand the importance of operating responsibly and sustainably – it is absolutely core to our business and culture.

In recent years, we have made important progress in targeting operational, people-led and environmental issues most material to us and our stakeholders, broadening our focus and our impact as part of our promise to provide True Hospitality for Good. We are proud of our progress on what is a journey towards making an increasingly positive difference to our people, communities and the world around us




Take adequate decisions on own to streamline and improve day to activities, timely information to management in case of any escalations or critical issues.



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