Under the general guidance and supervision of the Director of Sales & Marketing, and within the limits of established IHG policies, procedures, oversees and implements all sales activities in his/her specific area.
Your day to day:
•Assist in the sales plan and implement tactics to achieve budget.
•Monitors competitors’ activities and assists in marketing intelligence.
•Refers sales leads to appropriate personnel within the InterContinental Hotels Group.
•Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the
benefit of the business.
•Services existing business through management of account bases.
•Sell all facets of the resort.
•Manage the corporate head office and the preferred resort history for that company.
•Develop and maintain a regular pattern of sales calls, meeting with principals of target market.
•Provides direction on, and conducts market research and analysis.
•Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel
agents, tour operators, airlines, corporate accounts, Government.
•Departments and other producers closely allied to Resort’s business
•Builds profile within local market place through attendance at various events and local market place.
•Conduct client interviews.
•Plan and conduct familiarization tours and site inspections.
•Travel when required to promote the resort and develop potential business.
•Maintain regular contact with the IHG hotels/ resorts in the region and the regional reservation office.
•Monitors existing business and inputs into sales strategy meetings to maximize business.
•Grows existing business and establishes and pursues leads which will develop business.
•Interfaces with operations on a timely basis.
•Initiates and prepares tenders for business.
•Assesses sales and marketing data.
•Assists with the preparation of new products and services.
•Assists in the evaluation of sales and marketing activities.
•Analyses sales mix and likely impact on resort goals.
•Implement direction from Director of Sales and Marketing and Regional Managers.
•Liaison with advertising agency.
•Stock control of collateral.
•Execute advertising/creative briefs in a timely manner.
•Works with superior on manpower planning and management needs.
•Works with superior in the preparation and management of the Department’s budget.
•Manage day-to-day sales activities, plan and assign work, and establish performance and development goals for team members.
Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize
•Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing
sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
•Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
•Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales, and catering/banquet services.
•Schedule conventions and/or business group activities at the resort and coordinate with other hotel/ resort-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
•Identify operational problems that reduce the effectiveness of marketing activities and overall resort sales performance and work
with appropriate department on solutions.
•Develop awareness and reputation of the resort and the brand in the local community.
•Perform other duties as assigned. May also serve as manager-on-duty.
What we need from you?
•Degree/ Diploma in Hotel Management or Business Administration or equivalent
•3-5 years’ reservations or hotel/ resort sales related experience including some supervisory training
•A positive and keen to learn attitude
•Always maintaining a high level of respect for team, colleagues and department heads
•Drive to develop and grow to the next level
•Collaborative working attitude across all departments
•Must be proficient in written and spoken English and with good communication skills
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.