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Senior Sales Manager

Hotel Brand: Regent Hotels & Resorts
Location: Mainland China, Shanghai, Shanghai

Hotel: Regent Shanghai Pudong

Job number: HOTEL46363


About Us

  • Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
  • 同时使用客户互动和公开可用的工具,把控竞争对手与酒店还有客户之间相关的活动,并根据酒店程序与关键利益相关者共享相关信息
  • Provide feedback to management on changing market conditions, including competition and market trends
  • 就不断变化的市场条件,包括竞争和市场趋势,向管理层提供反馈
  • Process customer inquiry in accordance to specified service standards
  • 根据规定的服务标准处理客户要求
  • Develop and deliver relevant documentation to the customer
  • 制作并向客户交付相关文件
  • Prepare and deliver site inspections for potential customers (when necessary)
  • 在必要时为潜在客户进行设施参观
  • Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff
  • 在客户中建立人际关系,并与其和关键决策者和其他相关员工之间建立联系
  • Conduct client meetings as well as planning and coordinating site introduction tours and inspections
  • 召开客户会议并规划和协调酒店现场的参观和介绍
  • Handle and manage clients’ queries or issues
  • 管理和解决客户的问题
  • Be proactive and responsible for the follow up of new sales leads to enhance guest experience
  • 积极主动,负责跟进新的销售机会,以提高客户体验
  • Fully responsible for individual Sales revenue goal assigned
  • 全面负责分配的个人销售收入目标和团队目标
  • Prepare and submit proposals
  • 编制与提交建议和意见
  • Ensure accurate and timely updating of a record of all relevant activities and customer information in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes
  • 确保准确及时地更新销售系统(即Delphi、Opera等)中所有相关活动的记录,以备将来作参考和控制所用
  • Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action
  • 更新客户和联系人档案,添加客户计划附件,确保及时更新信息以便采取行动
  • Develop awareness and reputation of the hotel and the brand in the local community.
  • 提高酒店和品牌在当地社区的知名度和声誉



Your day to day

Degree or Diploma, and 2 – 5 years of relevant experience in customer relations in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.需要学位或凭证,2-5年酒店或相关服务行业客户关系相关工作经验。所需经验的类型和水平可能会根据工作的规模和复杂程度略有不同。

Expected to possess the following skills:

  • Good communication and negotiation skills
  • 优秀的沟通和协调能力
  • Ability to take initiative, adapt to change, meet deadlines and commitments, and complete tasks and projects as required.
  • 主动性强,适应性良好,能够满足工作期限和承诺,并按要求完成任务和项目
  • Strong organisational skills required to maintain electronic and paper filing systems
  • 可以整齐归类电子以及纸质文件的强大规划能力
  • Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
  • 具有政策和程序相关的高水平知识,并能够在这些政策适用时向所有人员有效地传达相关的知识。
  • Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
  • 拥有清晰有效的表达和书写能力,以便获取信息后将其传达给客户、技术人员、管理层和团队成员。同时具备撰写工作报告的能力
  • Excellent PC skills (including MS Office)
  • 优秀的电脑技术知识 (包括微软Office)
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