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Senior Reservations Agent 高级预订员

Hotel Brand: Hualuxe
Location: Mainland China, Fujian, Xiamen

Hotel: XMNAD - HUALUXE Xiamen Haicang

Job number: HOTEL48952

About Us

·        Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

·        运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

·        Promote the Hotel’s (and ICHG generally) products and services

·        推销酒店(以及整个洲际酒店集团)的产品和服务

·        Maintain a high level of product and service knowledge about all ICHG Hotels in your region

·        充分了解所在地区的洲际酒店集团成员的产品和服务

·        Develop and maintain a regular pattern of sales calls

·        发展和保持定期进行销售拜访的模式

·        Prepare and execute action plans which increase reservation sales and associated business

·        准备和执行增加预订销售和相关业务的工作计划

·        Record and process reservations made by phone/fax/email

·        记录和处理通过电话,传真,电子邮件进行的预订

·        Accept wait list reservations

·        接受等候单上的客人预订

·        Process amendments to reservations such as extensions, early departures, etc

·        修改延期和提前离店等特殊情况的预订记录

·        Manage “no show” reservations by investigation and recording of same

·        调查和记录未按预订抵店的预订情况

·        Record special billing arrangements for groups and conventions

·        对团组或会议的特别账单安排进行记录

·        Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

·        与前厅部经理或财务经理联系要求信用审批的预订事宜

·        Maintain knowledge of special rates/ offers/ promotions

·        掌握关于特价,酬宾,促销活动的信息

·        Monitor reservation levels and inform Managers of current and future occupancy rates

·        监测预订情况,并向经理通报目前和将来的入住率

·        Prepare reports as requested (eg to travel agents, business houses etc)

·        按照要求准备报告(如给旅行代理人和商业机构的报告等)

·        Prepare reservation sales reports

·        准备预订销售报告

Your day to day

Required Skills –


  • Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • 具有完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
  • Problem solving and organizational abilities.
  • 具有解决问题和组织能力
  • Proficient in the use of computer
  • 精通计算机操作
  • Able to read and write English
  • 能够读写英语


Qualifications –


  • High School or Vocational Certificate in Hotel Management, Business Administration, or related field.
  • 具有高中或酒店管理,商业管理或相关领域的职业证书。


Experience –


  • 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.
  • 1年相关的工作经验,或6个月预订部或前台经验包括管理经验,或与此相当的教育与工作经验结合的背景。

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