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Senior Product Consultant

Hotel Brand:
Location: Australia, New South Wales, Sydney

Hotel: Corp Sydney

Job number: R202907

About Us

InterContinental Hotels Group are one of the world's leading hotel companies. Present in around 100 countries, we have almost 6,000 open hotels with 1800 in the pipeline globally to open. 

You'll know our hotel brands. They are some of the best known and most popular in the world - InterContinental Hotels & Resorts, Holiday Inn, Holiday Inn Express, Crowne Plaza Hotels & Resorts, Hotel Indigo, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels and Resorts as well as Kimpton Hotels.  

All of these brands work together towards our goals of creating True Hospitality for Good. This is a mission that's seen us go from strength to strength with more rooms in an ever-growing portfolio of hotels across more and more locations. Which makes this an incredibly exciting time to become part of the team.   

Your day to day

What a great time to be joining IHG!! Our hotels are performing well, we are growing in region with 8 hotels opened since January and 4 more in the next 4 weeks....To support our growth in region we have a new created role of Senior Product Consultant looking after 2 key regions of our business, Japan Australasia and Pacific and South East Asia & Korea.   

Reporting into the Director of Stay Experience Products this role will be based in our Sydney Head Office and will

  • Work closely with regional business sponsors and act as a bridge between properties, owners, stay experience (POSE), the brands, commercial and operational teams in the region.
  • Driving technology vendors to help them understand what is important to IHG’s brands and hotels to influence their product roadmaps accordingly.
  • Develop & deliver turn-key products and services for the region’s hotels from solutions designed internally and by vendors whilst driving adoption and compliance of IHG approved solutions.
  • Ensure that systems are deployed and used effectively and are optimised to deliver maximum benefit in IHG’s hotels using best practise.
  • Provide consultancy services relating to Stay Experience technologies and brand standards for hotels, internal functions, key vendors and owner/franchisee groups to support the integration of key POSE technologies.

What we need from you

To ensure success in the role the following skills and attributes will be highly regarded

  • Bachelor's or master’s degree or an equivalent combination of education and work-related experience.
  • At least 7 years practical experience within hotel operations and/or in IT environment, preferably within the hospitality industry.
  • Hotel operational experience, including frontline or leadership roles, is highly desirable
  • Demonstrated project management experience in organising, planning, and executing large-scale projects from conception through implementation and ability to translate strategic business requirements into technical specifications and specific system functionality.
  • Demonstrated understanding and implementation of Stay Experience products and solutions in the hospitality industry setting.
  • Demonstrated knowledge of Web, Mobile, CRO, Hotel Operations, PMS, UX/UI development and testing using agile methodologies and customer-driven design thinking.
  • Demonstrated proficiency in conceptualising and translating business requirements into specific system functionality.
  • Demonstrated project management experience in organising, planning and executing large-scale projects from conception through implementation.
  • Demonstrates effective verbal and written communication skills for the purpose of providing information to leaders, peers, stakeholders, clients, vendors, and colleagues


What we offer

In return, we'll give you a competitive benefits package including salary, discounted accommodation worldwide and the opportunity to progress your career with IHG.  

At IHG we offer a range of industry leading benefits.

You'll have the chance to work with a great team of people, and most importantly, we'll give you Room to be yourself.   So, what's your passion? Please apply on-line and tell us how you can bring your individual skills to IHG. 

To find out more about us or any other jobs with IHG please go to

IHG is an equal opportunity employer.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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