Sales Manager - Crowne Plaza West Cairo - Arkan
Hotel Brand: Crowne Plaza
Location: Egypt, Al Ismā`īlīyah, Cairo
Job number: EMEAA27284
Crowne Plaza is a global chain of full service, upscale hotels headquartered in the United Kingdom. It caters to business travelers and the meetings and conventions market. It is part of the (IHG) InterContinental Hotels Group family of brands, which include InterContinental Hotels & Resorts, Holiday Inn Hotels & Resorts, Voco, Staybrige Suites, Kimpton Hotels and Regent. As one of the world's largest upscale brands, we have properties located in major urban centers, gateway cities and resort destinations all around the globe and can be found in nearly 100 countries with more than 429 hotels and 118,000 rooms globally.
Since opening in 2012 Arkan Plaza has evolved into West Cairo’s primary commercial and social destination, offering a multitude of retail and dining outlets along with gyms, banks and offices. All radiating from its welcoming central plaza, situated in the heart of Sheikh Zayed located on the 26th of July corridor main spine, which connects the cities of Sheikh Zayed and 6th of October with the central Cairo area.
Crowne Plaza West Cairo - Arkan is scheduled to open in 2021, the 178-room new build will form part of Phase II of Arkan Plaza. The Hotel is 10 minutes away from the “new” Grand Egyptian Museum and 15 minutes from the Great Pyramids of Giza. It is also in close proximity to Cairo International Airport and will be just 10 kilometers away from Sphinx International Airport. Business and leisure travelers can get the best of both worlds with three meeting rooms and a business center along with an outdoor pool and Club Lounge
We are currently looking for a Sales Manager who ensures optimizing hotel performance in the market place through tactical and strategic approaches. Maximizing hotel revenues and leading in decision making across all revenue generating departments of the Hotel including to Rooms, Conference and Events and Food & Beverage. Promoting the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Intercontinental Hotels Group.
Your day to day
Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.
Monitors competitor’s activities and assists in marketing intelligence.
Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business.
Promote teamwork and quality service through daily communication and coordination with other departments.
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
Refers sales leads to appropriate personnel within the intercontinental Hotels Group, Travel when required to promote the hotel and develop potential business interfaces with operations on a timely basis, achieve personal and team goals as assigned.
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook, comply with Company Grooming Standards and maintain a high standard of personal hygiene, be well groomed and welt-dressed at all time, comply with Time and Attendance Policies, actively participate in training and development programs and maximize opportunities for development.
Interact with outside contacts:
Guests, Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business.
Attend and represent hotel at trade shows and conventions and/or participate in sates trips to key feeder markets.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
Develops and maintains contact with business generators, meeting and convention planners, visitors /convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
Builds profile within local market place through attendance at various events and local market place
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
Demonstrate understanding and awareness of alt policies and procedures relating to Health, Hygiene and Fire Life Safety.
Familiarize yourself with emergency and evacuation procedures. Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of the Line Manager.
Comply with the Company's Corporate Code of Conduct.
What we need from you
Advanced qualification in Sales and Marketing.
Solid computer skills, proficiency ln the use of office software products (MS Word, Excel, Power Point, etc.)
Excellent ability to effectively communicate in a clear and concise manner in English and Arabic (both oral and written)
Minimum 2 years’ experience in a similar position in 5/4-star hotel.
Driver’s license is a must.
What we offer
In return we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be yourself.
So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".
We are an equal opportunity employer.