Hotel Brand: Regent
Location: China, Beijing
Hotel: Shanghai Pudong (SHASD), 210 Century Avenue, Lujiazui CBD, Pudong District
Job number: 100841
Duties and Responsibilities 职责与责任
- Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures
- Develop the assigned account portfolio to meet set goals and maximise profitability
- Gather information on current and prospective clients / contacts to generate incremental business
- Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures
- Conduct client meetings as well as planning and coordinating site introduction tours and inspections
- Handle and manage clients’ queries or issues
- Be proactive and responsible for the follow up of new sales leads to enhance guest experience
QUALIFICATIONS AND REQUIREMENTS 资格和要求
Degree or Diploma, and 2 – 5 years of relevant experience in customer relations in Hospitality or a related service industry. Type and level of experience required may vary slightly based on size and complexity of operation.需要学位或凭证，2-5年酒店或相关服务行业客户关系相关工作经验。所需经验的类型和水平可能会根据工作的规模和复杂程度略有不同。
Expected to possess the following skills:
- Good communication and negotiation skills
- Ability to take initiative, adapt to change, meet deadlines and commitments, and complete tasks and projects as required.
- Strong organisational skills required to maintain electronic and paper filing systems
- Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable.
- Demonstrates clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
- Excellent PC skills (including MS Office)
- 优秀的电脑技术知识 (包括微软Office)
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.